Privacy Policy
Effective Date: May 16, 2026
Welcome to LIA (Landlord Intelligent Agent), a service provided by Agentic R&D LLC ("LIA," "we," "our," or "us"). This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our website, applications, SMS services, and related services (collectively, the "Services").
By accessing or using LIA, you agree to this Privacy Policy. If you do not agree, please do not use the Services.
1. Information We Collect
A. Information You Provide
We may collect information you voluntarily provide to us, including:
Account Information
- Name
- Email address
- Phone number
- Billing information
- Account credentials
Property and Lease Information
- Property addresses
- Lease terms
- Rental amounts
- Lease duration
- Uploaded lease agreements and documents
Because lease formats vary widely, any information contained within uploaded lease documents may be processed and stored as part of providing the Services.
Tenant and Vendor Information
- Names
- Phone numbers
- Email addresses
- Service history
- Communication preferences
Communications and Messages
- SMS messages
- Emails
- Maintenance requests
- Vendor coordination messages
- Customer support communications
Waitlist / Early Access Information
If you voluntarily submit a waitlist or signup form, we may collect:
- Name
- Phone number
- Email address
- City and state
- Property ownership information
- Number of rental units
- Property type
- Free-text notes
- Referral information
- Product interest information
B. Information We Collect Automatically
When you use LIA, we automatically collect certain technical and usage information.
Browser Storage Technologies
We use first-party browser storage technologies including localStorage and sessionStorage.
We do not use third-party advertising cookies or advertising pixels.
localStorage (Persistent First-Party Storage)
| Key | Purpose | Retention |
|---|---|---|
| lia_visitor_id | Anonymous visitor identifier used for analytics and deduplication | Until cleared |
| lia_attribution_v1 | Stores first-touch attribution information such as UTM parameters, referrer, landing page, device type, and timestamp | Until cleared |
| lia_ref_code | Stores referral code captured from URL parameters | 30 days |
| lia_ref_code_expires_at | Stores referral code expiration | 30 days |
| cookieConsent | Stores cookie consent preferences and timestamp | Until cleared |
| lia-offer-shown | Stores when promotional popups were shown | Until cleared |
| lia-offer-claimed | Stores when promotional offers were claimed | Until cleared |
| sb-*-auth-token | Authentication/session token managed by Supabase when logged in | Until logout or expiration |
sessionStorage (Temporary Session Storage)
| Key | Purpose |
|---|---|
| lia_session_id | Anonymous per-session identifier |
| lia_index_unlocked | Indicates preview/admin gate was unlocked during current tab session |
Session storage is cleared automatically when the browser session ends.
C. Server-Side Analytics and Tracking
We may store server-side analytics and interaction data associated with anonymous visitor IDs and session IDs.
Page Events
We may collect:
- Page paths and URLs
- Referrer URLs
- Timestamps
- Visitor IDs and session IDs
- UTM campaign data
- Landing-page variants
- Device type and browser information
- CTA interaction information
CTA Click Tracking
We may collect:
- CTA identifiers
- Page location
- Device type
- Timestamp
- Attribution metadata
Interaction and Heatmap Data
We may collect:
- Scroll depth
- Click activity
- Approximate click coordinates
- Viewport dimensions
- Clicked element types
- Page interaction metadata
Referral Tracking
We may collect:
- Referral codes
- Referral conversion events
- Related timestamps
D. Information from Third Parties
We may receive information from third-party providers and integrations including:
- Stripe
- Twilio
- Supabase
- Hosting providers
- CRM and customer support providers
2. How We Use Information
We use information to:
- Provide and improve the Services
- Automate communications
- Coordinate maintenance workflows
- Process subscriptions and payments
- Provide customer support
- Improve security and fraud prevention
- Analyze platform performance
- Conduct internal analytics and A/B testing
- Enforce our agreements
- Comply with legal obligations
3. How We Share Information
We do not sell personal information.
We may share information:
- With service providers and infrastructure vendors
- With tenants, vendors, or landlords when facilitating communications
- During legal or regulatory processes
- To prevent fraud, abuse, or security threats
- In connection with a merger, acquisition, or business transfer
- With your consent or direction
4. Third-Party Service Providers
We use third-party providers including:
| Provider | Purpose |
|---|---|
| Supabase | Database hosting, authentication, infrastructure |
| Twilio | SMS messaging |
| Stripe | Payment processing |
| Lovable | Hosting and deployment infrastructure |
These providers may process information on our behalf solely to provide their services.
5. Cookies and Consent Choices
LIA does not use third-party advertising cookies.
If you choose "Reject Non-Essential," we will attempt to disable non-essential analytics and personalization technologies to the extent technically feasible.
Essential technologies may still be used for:
- Authentication
- Security
- Fraud prevention
- Session continuity
- Core functionality
By continuing to use LIA, you acknowledge and agree to this Privacy Policy and our Terms and Conditions.
6. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act ("CCPA") and California Privacy Rights Act ("CPRA").
Subject to applicable law, you may request:
- Access to personal information we collect
- Correction of inaccurate information
- Deletion of personal information
- Information about categories of collected data
- Information about categories of disclosed data
We do not sell or share personal information for cross-context behavioral advertising.
To exercise your rights, contact: 📧 privacy@landlordassistant.ai
We may verify your identity before fulfilling requests.
7. Data Retention
We retain information for as long as reasonably necessary to:
- Provide the Services
- Maintain business and legal records
- Resolve disputes
- Enforce agreements
- Meet legal obligations
Retention periods may vary depending on the type of information and legal requirements.
8. Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect information.
However, no system or transmission method is completely secure, and we cannot guarantee absolute security.
9. What We Do Not Collect
LIA does not intentionally collect:
- Precise GPS location data
- Third-party advertising pixels
- Social media advertising trackers
- Cross-site advertising identifiers
- Payment card information on our own servers
- Device fingerprinting beyond standard browser metadata
10. Children's Privacy
LIA is not intended for individuals under 18 years old.
We do not knowingly collect personal information from children under 18.
11. Accessibility
We are committed to making LIA accessible to users with disabilities in accordance with applicable accessibility laws, including the Americans with Disabilities Act (ADA).
If you encounter accessibility barriers, contact: 📧 privacy@landlordassistant.ai
12. International Users
LIA is intended primarily for users located in the United States.
If you access the Services from outside the United States, you understand that your information may be transferred to and processed in the United States.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes become effective upon posting the updated version with a revised Effective Date.
Continued use of the Services constitutes acceptance of the updated Privacy Policy.
14. Contact Us
Agentic R&D LLC