Terms and Conditions

1. Eligibility

You must:

• Be at least 18 years old
• Have authority to manage rental properties or act on behalf of one
• Use the Services only where lawful

2. Description of Services

LIA provides AI-powered landlord workflow automation tools, including:

• Tenant communications
• Maintenance coordination
• Service provider messaging
• Lease information extraction and summarization
• SMS-based workflows
• Analytics and operational tools

LIA is not:

• A law firm
• A licensed property manager
• A licensed service provider
• A substitute for legal advice

3. Accounts and Authorized Access

You agree to:

• Provide accurate information
• Maintain account security
• Protect login credentials
• Notify us of unauthorized access

Certain actions may be authorized through registered phone numbers.

4. Billing, Subscriptions, Promotions, and Cancellation

Paid Subscriptions

Certain LIA services require a paid subscription. The applicable subscription price, billing frequency, and any usage-based or per-property charges will be displayed to you before you purchase or activate a paid subscription.

Unless otherwise stated at checkout, subscriptions automatically renew for successive billing periods until canceled.

Free Trials and Promotional Offers

From time to time, LIA may offer free trials, introductory periods, discounts, promotional pricing, or other offers.

The specific terms of any promotion, including its duration, eligibility requirements, and the price that will apply after the promotional period, will be disclosed to you when you enroll.

If a promotional or free period automatically converts to a paid subscription, we will clearly disclose the applicable price, billing frequency, and when billing will begin before you enroll.

Unless otherwise stated in the promotional offer, you may cancel before the promotional period ends to avoid the first paid charge.

Payment Authorization

If you provide a payment method, you authorize LIA and its payment processor to charge the applicable subscription fees, taxes, and other amounts disclosed at checkout according to the billing schedule you selected.

Payments may be processed by third-party payment providers such as Stripe. LIA does not directly store full payment card information where payment processing is handled by such providers.

Changes to Properties or Subscription Quantity

If pricing is based on the number of rental units, properties, doors, users, or another quantity, the amount you are charged may change when that quantity changes.

Any applicable billing adjustment, proration, or effective date will be displayed or communicated through the service.

Failed Payments

If a payment cannot be processed, we may attempt to process the payment again and may notify you of the failed payment.

If payment remains outstanding, we may suspend or limit paid features until the account is brought current.

Cancellation

You may cancel your subscription through the cancellation method made available in your LIA account or through another method we clearly provide.

Cancellation prevents future renewal charges. Unless otherwise stated, cancellation takes effect at the end of the current paid billing period and you may continue using paid features until that date.

If you are currently in a free or promotional period and cancel before the first paid billing date, you will not be charged for the subsequent paid subscription.

Price Changes

We may change subscription pricing from time to time.

If a price change affects an existing subscription, we will provide advance notice before the new price applies, as required by applicable law.

Refunds

Except where required by law or expressly stated in a specific offer, subscription payments are generally non-refundable once a paid billing period begins.

Any exception, credit, or refund we provide does not obligate us to provide the same treatment in future circumstances.

Taxes

Prices may not include applicable taxes. You are responsible for taxes associated with your purchase where required by law.

5. User Responsibilities

You are solely responsible for:

• Compliance with landlord-tenant laws
• Obtaining tenant/service provider communication consent
• Reviewing AI-generated outputs
• Service provider payments and disputes
• Decisions made using the platform

You agree not to:

• Use the Services unlawfully
• Interfere with platform security
• Reverse engineer the Services
• Abuse or misuse the platform

6. Artificial Intelligence Disclaimer

LIA uses artificial intelligence and automated systems.

You acknowledge:

• AI outputs may contain inaccuracies
• AI decisions may be incomplete or contextually incorrect
• AI outputs do not constitute legal, financial, or professional advice
• You remain responsible for reviewing and approving actions

7. Browser Storage, Analytics, and Advertising Technologies

LIA uses browser storage technologies including localStorage and sessionStorage for:

• Session continuity
• Analytics
• Referral tracking
• Authentication
• Product optimization
• Security
• Attribution tracking

LIA may also record:

• Page visits
• CTA interactions
• Scroll and click activity
• Device/browser metadata
• Landing-page variants
• UTM campaign parameters

Website Analytics and Advertising Technologies

Our public website may use analytics and advertising technologies provided by third parties, such as Meta and Google, to understand website usage, measure marketing performance, and improve our advertising.

Non-essential analytics and advertising technologies are used only where permitted and, when consent is required, according to the privacy and cookie preferences selected by the website visitor.

Visitors can manage applicable preferences through our Cookie Settings.

Our use of advertising technologies is limited to our public website and marketing activities. We do not use tenant information, tenant communications, maintenance requests, or service provider communications for advertising purposes.

Our collection and use of information through these technologies is further described in our Privacy Policy.

LIA does not sell personal information.

8. Third-Party Providers

LIA integrates with third-party providers including:

• Stripe
• Twilio
• Supabase
• Hosting and infrastructure providers

We are not responsible for outages or failures caused by third parties.

9. Intellectual Property

All platform content, software, branding, workflows, models, technology, documentation, and other LIA materials are owned by Agentic R&D LLC or its licensors.

You may not:

• Copy
• Reverse engineer
• Resell
• Redistribute
• Exploit

the Services without written permission. Customer Data is addressed separately in the Customer Data section below. LIA does not acquire ownership of Customer Data merely through your use of the Services.

10. Customer Data

As between LIA and the customer, the customer retains all right, title, and interest it has in information, content, documents, property information, contact information, maintenance information, and communications submitted to or processed through the customer's use of LIA ("Customer Data").

LIA does not acquire ownership of Customer Data merely because it is stored, transmitted, processed, generated, or managed through the LIA service.

The customer grants LIA a limited, non-exclusive right to access, use, host, transmit, process, reproduce, and otherwise handle Customer Data only as reasonably necessary to:

• provide and operate the LIA service;
• communicate with authorized landlords, tenants, service providers, and other participants;
• coordinate maintenance and property-related workflows;
• provide customer support;
• maintain security and prevent fraud or misuse;
• comply with applicable law; and
• debug issues, evaluate service performance, refine LIA prompts and workflows, and improve the functionality, reliability, and quality of the LIA service.

Customer Data and private service communications are not used to train or improve third-party foundation models or general-purpose large language models.

Nothing in this section transfers ownership of Customer Data to LIA.

For clarity, LIA and its licensors continue to own all rights in the LIA platform itself, including its software, interfaces, workflows, models, technology, documentation, trademarks, branding, and other intellectual property.

11. Emergency Services

LIA is not an emergency response service, emergency monitoring service, or substitute for emergency services.

If there is an immediate threat to life, health, safety, or property, including fire, suspected gas leaks, carbon monoxide, medical emergencies, active flooding, violence, or other urgent hazards, users should contact 911 or the appropriate emergency service directly.

LIA may use automated systems to identify potentially urgent maintenance or safety-related communications and may attempt to escalate those communications. However, LIA does not guarantee that every emergency, urgent condition, message, or request will be identified, delivered, escalated, or responded to within any particular timeframe.

Property owners and other responsible parties remain responsible for their legal obligations relating to property safety, habitability, emergency response, and maintenance.

12. Fair Housing and Non-Discrimination

You may not use LIA to discriminate against any person in violation of applicable fair housing, civil rights, or anti-discrimination laws.

You may not instruct LIA to treat tenants, applicants, occupants, service providers, or other individuals differently based on protected characteristics or otherwise use the Services to facilitate unlawful discriminatory conduct.

Certain communications, including requests involving disability accommodations, accessibility needs, service animals, reasonable accommodations, or other legally protected matters, may require human review and independent legal judgment.

You remain responsible for complying with applicable fair housing and anti-discrimination laws and for reviewing decisions or communications that may affect protected rights.

13. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

WE DISCLAIM ALL WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY
• RELIABILITY

We do not guarantee uninterrupted operation or error-free functionality.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

AGENTIC R&D LLC SHALL NOT BE LIABLE FOR:

• INDIRECT DAMAGES
• LOST PROFITS
• DATA LOSS
• BUSINESS INTERRUPTION
• LEGAL DISPUTES
• MISSED COMMUNICATIONS
• LEASE INFORMATION EXTRACTION OR SUMMARIZATION ERRORS
• TENANT OR SERVICE PROVIDER CONDUCT

OUR MAXIMUM LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID TO LIA DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow certain limitations, so portions may not apply to you.

15. Indemnification

You agree to indemnify and hold harmless Agentic R&D LLC and its affiliates from claims arising from:

• Your use of the Services
• Violations of law
• Violations of these Terms
• Tenant/service provider disputes
• Unauthorized communications

16. Termination

We may suspend or terminate access if:

• You violate these Terms
• You misuse the Services
• You fail to pay fees
• Your use creates legal or security risks

You may stop using the Services at any time.

17. Governing Law and Arbitration

These Terms are governed by California law.

Disputes shall be resolved through:

• Good-faith negotiation first
• Binding arbitration in Santa Clara County, California, except where prohibited by law

You waive participation in class actions or class arbitrations.

18. Accessibility

We are committed to reasonable accessibility efforts under applicable laws including the ADA.

For accessibility support: 📧 support@landlordassistant.ai

19. Electronic Communications

You consent to receive agreements, disclosures, notices, billing communications, receipts, account communications, and other records relating to the Services electronically.

We may provide these communications through email, through the LIA service, or through other electronic methods you have authorized.

Where separate consent is legally required for SMS communications, this section does not replace or override that separate consent.

20. SMS Messaging

LIA may send recurring automated service-related text messages to users who have provided applicable consent.

Depending on the recipient's relationship with LIA, these messages may include:

• account setup and verification
• property-related notifications
• tenant communications
• maintenance requests and updates
• service provider coordination and scheduling
• status updates and follow-up messages
• account and service communications
• your referral link and referral credits, where LIA offers a referral program to your account
• other operational communications related to the LIA service

Message frequency varies. Message and data rates may apply.

Opting Out of SMS

Reply STOP at any time to opt out of LIA SMS messages.

After an opt-out request is processed, LIA may send one final message confirming that the opt-out has been completed.

LIA may also recognize other standard opt-out requests where supported.

After SMS opt-out, LIA will not send additional automated SMS messages to that mobile number unless the recipient later provides valid consent to resume messaging.

Getting Help

Reply HELP for assistance with LIA SMS messaging.

You may also contact: support@landlordassistant.ai

SMS Opt-Out vs. Subscription Cancellation

Replying STOP stops SMS messages to that mobile number.

It does not automatically cancel a paid LIA subscription.

To cancel a LIA subscription, text LIA "cancel my subscription". LIA will reply with a secure link to your billing page on Stripe, our payment processor, where you cancel. Instructions: landlordassistant.ai/cancel

A customer who has opted out of SMS can still cancel their subscription by emailing support@landlordassistant.ai.

Delivery and Carrier Responsibility

Wireless carriers are not responsible for delayed or undelivered messages.

SMS delivery may be affected by circumstances outside LIA's control, including carrier availability, mobile network conditions, device availability, telecommunications outages, or incorrect or inactive phone numbers.

Carriers are not liable for any delayed or undelivered messages.

Privacy

Mobile information and SMS consent information are handled as described in our Privacy Policy.

Mobile information and SMS opt-in or consent data are not shared with third parties or affiliates for their marketing or promotional purposes.

Consent to LIA's service-related SMS messaging does not constitute consent to unrelated advertising or third-party marketing messages.

21. Referral Program

LIA may offer a referral program that lets a landlord with a LIA account earn an account credit by referring another landlord to LIA.

This section applies only when LIA sends you a personal referral link for your LIA account, by text message or email. Only that link is part of the program. LIA is not required to offer the program at all times or to every account, and nothing in this section promises a reward to an account that has not been sent a referral link.

The program is available only to LIA account holders in the United States.

How a Referral Counts

Each participating account has one personal referral link. You share the link yourself. LIA does not contact the person you refer on your behalf.

A referral counts once all of the following have happened:

• the person you referred opens a new LIA account through your link;
• that person did not already have a LIA account; and
• that person starts a LIA membership, meaning their subscription begins, including a subscription that begins with a free period.

Adding a property, or signing up without starting a membership, does not by itself make a referral count.

Each new account can be credited to only one referrer, and that is fixed when the account is opened. Our website remembers the first referral link a visitor uses for 30 days in that browser. If the person signs up in a different browser or on a different device, after that period, after clearing their browser storage, or without using your link, we may not be able to record the referral and no credit is earned.

The Reward

When a referral counts, we add a credit to your LIA account worth one billing month of your own membership. We sometimes describe this as "30 days free."

The credit is calculated from the price you pay when the credit is added:

• on a monthly plan, your monthly price for each rental you are billed for;
• on a yearly plan, one-twelfth of your yearly price for each rental you are billed for.

If the number of rentals you are billed for is higher than the number of rentals on record in your LIA account, the credit is based on the lower number.

The credit is a fixed dollar amount and is taken off your next bill automatically. On a monthly plan, that is your next monthly bill. On a yearly plan, that is your next yearly renewal, which may be up to 12 months away. If your bill is larger than the credit, for example because you added rentals, the rest of that bill is charged as usual. A credit does not change your billing date.

If you do not have a LIA membership when a referral counts, the credit waits and is added when you start one.

We will let you know when a credit has been added to your account.

Referral credits do not expire. They have no cash value, cannot be paid out, refunded, or exchanged for money, and cannot be transferred to another person or account.

The person you refer receives the same start that every new LIA account receives. Using a referral link does not change their price and gives them no additional reward.

Limits

You can earn a credit on up to 12 referrals in any rolling 12-month period. Referrals beyond that limit earn no credit.

A referral does not count, and no credit is earned, if:

• you refer yourself, another account you own or control, or an account for a rental that is already on your LIA account;
• the referred account was opened with false information, or opened mainly to obtain a credit rather than to use LIA; or
• the link was shared in a way that breaks these Terms.

We may review a referral before adding a credit. If we reasonably believe a referral does not meet these Terms, we may decline to add the credit, cancel any referral credit that has not yet been applied to a bill, and stop offering the program to that account. We do not charge you for a credit that has already been applied to a bill.

Sharing Your Link

You are responsible for how you share your referral link. You agree to:

• share it only with people you know or in places where sharing it is allowed, and follow the rules of any group, forum, or platform where you post it;
• not send it through unsolicited bulk, automated, or deceptive emails, texts, calls, or messages;
• say clearly that you may receive a credit if the person joins, whenever you post or recommend LIA publicly, and disclose any personal or business connection you have to LIA;
• describe LIA accurately and not make claims about LIA that we do not make ourselves; and
• not present yourself as LIA, or as an employee, agent, or representative of LIA.

You are never required to post a review, rating, testimonial, or social media post to earn a referral credit.

Privacy

We record which referral link a new account came through so that we can credit the right account and prevent misuse.

If you join LIA through someone's referral link, that person is told that one of their referrals started a membership. We do not tell them your name, your contact details, your address, or anything about your properties or tenants.

Our handling of this information is described in our Privacy Policy.

Changes to the Program

We may change, pause, or end the referral program at any time. Credits already added to your account are not affected. If a person opened their LIA account through your link before a change or the end of the program, that referral is treated under the terms in effect when they opened their account.

22. Modifications

We may update these Terms periodically.

If we make material changes, we will provide notice as required by applicable law.

Where required, we may request your affirmative acceptance of material changes before those changes become effective.

For non-material updates, continued use of the Services after the updated Terms become effective may constitute acceptance of the revised Terms.

23. General Provisions

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect to the maximum extent permitted by law.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or similar transaction, or as otherwise permitted by law.

Force Majeure

LIA will not be responsible for delays or failures caused by events reasonably beyond our control, including natural disasters, internet or telecommunications outages, infrastructure failures, governmental actions, labor disputes, or failures of third-party service providers. This provision does not limit obligations that cannot be waived under applicable law.

Survival

Provisions that by their nature should survive termination will survive, including provisions relating to payment obligations, intellectual property, Customer Data, disclaimers, limitations of liability, indemnification, dispute resolution, and other provisions intended to remain effective after termination.

24. Contact Information