Privacy & Security

    Your property information and tenant data should be handled responsibly. LIA uses the information needed to manage your rentals, coordinate communication, and provide the service—while keeping important owner decisions private.

    Privacy comes first

    LIA processes the information needed to communicate with tenants, coordinate contractors, and manage your properties. We do not sell personal information or use tenant information for advertising.

    Tenant Privacy

    Tenant data is never sold or used for advertising. LIA only uses and shares information as needed to manage tenant communication, coordinate maintenance, and provide the service.

    Used to manage your property

    LIA uses relevant property, tenant, contractor, and conversation information to understand requests, coordinate the people involved, keep you informed, and help bring the work to resolution.

    1. Understand the request
    2. Coordinate the right peopleYour approval is requested when needed.
    3. Keep you informed and close the loop

    Personal information is never sold or used for advertising.

    Who can see what

    Owners

    Owners can access conversations and information associated with their own properties.

    Tenants

    Tenants can see the shared property conversation and relevant updates about their requests.

    Contractors

    Contractors receive only the information reasonably needed to understand, schedule, and complete the job.

    Private owner decisions

    Owner approvals, budgets, pricing limits, and private instructions remain between the owner and LIA unless the owner chooses to share them.

    LIA and service providers

    Authorized LIA personnel and service providers may access information when necessary to operate, secure, maintain, and support the service.

    Your information is protected

    LIA uses encryption and secure access controls to protect your property, tenant, and contractor information. Data is encrypted while it is sent and stored, and access is limited to the people who need it to provide the service.

    • Encrypted data

      Information is encrypted while it is transmitted and stored.

    • Limited access

      People can access only the properties and information relevant to their role.

    • Secure and reliable

      Secure sign-in and regular backups help protect your account and information.

    You stay in control

    You can opt out of applicable messages and contact us with questions or requests about your personal information. See our Privacy Policy for full details about your privacy rights and choices.

    Read our Privacy Policy

    Built to help you stay informed and in control

    LIA handles the communication and coordination required to manage your property while limiting information to the people who need it. You remain in control of important property decisions.