How LIA Works

    LIA handles the back-and-forth. You stay informed and in control.

    LIA gives you the context to make smart decisions, then handles the tenant and contractor communication, scheduling, quotes, and follow-ups. When something needs your approval, LIA brings it to you—and takes it from there.

    Tenant
    L
    LIA
    Contractor
    Context + approval
    L
    LIA
    Owner
    Resolved

    Keep the control and peace of mind—without the property management headache.

    STEP 01

    Tenants message the shared property chat

    Tenants report maintenance issues or ask questions. Owners see every message in real time.

    My sink is leaking.
    STEP 02

    LIA diagnoses and coordinates

    LIA gathers information, contacts vendors, and schedules repairs automatically.

    Is the leak under the sink or from the faucet?
    STEP 03

    Owners approve privately

    Owners receive private dispatching requests from LIA and approve without managing every message.

    Sink leak at unit 4. Send Mike the plumber? Approve?
    Tenant Experience

    Tenants report issues in the shared property chat

    Tenants communicate the same way they'd text a landlord. Owners see every message. Tenants know the owner is aware.

    • Tenant reports issue — owner sees it instantly
    • LIA asks diagnostic questions to understand the problem
    • Tenants receive automatic updates as the issue progresses
    Key value: Tenant knows the owner is aware.
    Property Group Chat
    Tenant
    The heater isn't working.
    LIA
    L
    Thanks for reporting.
    Owner
    Thanks for letting us know.
    LIA
    L
    Is the thermostat showing power?
    Tenant
    No.
    LIA
    L
    I'm contacting a technician now. I'll update you once scheduled.
    Owner Experience

    Owners stay informed without managing every message

    Owners see tenant messages in the group chat. When a repair decision is needed, LIA reaches out privately. Owners approve — LIA updates the group.

    • Group chat: Tenant messages are visible to owner
    • Private: LIA asks owner to dispatch a vendor for approval
    • Group update: LIA confirms scheduling to everyone
    Owner stays in control. Approves privately with LIA.
    Property Group Chat
    Tenant
    My sink is leaking.
    LIA
    L
    Diagnosing the issue now.
    Private · Owner + LIA
    LIA
    L
    Sink leak at unit 4. Send Mike the plumber?
    Owner
    Yes, go ahead.
    LIA
    L
    Done. Updating the group now.
    Vendor Coordination

    LIA coordinates vendors automatically

    Vendors receive clear job requests privately via SMS. Once confirmed, LIA updates the group chat — tenant and owner both see it.

    Clear job request sent
    Vendor confirms time
    Appointment locked in
    Tenant + owner notified
    Private · LIA ↔ Vendor
    LIA
    L
    New job request: Unit 3 heater repair. Available tomorrow?
    Vendor
    Available tomorrow at 10.
    LIA
    L
    Confirmed. Address sent.

    Group Chat Update

    L
    Technician scheduled tomorrow at 10 AM.
    Tenant and owner notified.

    Automation built for property operations

    Every step from tenant report to issue resolution is handled by LIA's automation engine.

    Maintenance triage

    LIA asks diagnostic questions in the group chat to understand severity and route the issue correctly.

    Vendor coordination

    LIA contacts your preferred vendors privately and schedules based on issue type and urgency.

    Group chat updates

    Tenants and owners see updates automatically in the shared property chat — no forwarding needed.

    Private owner approvals

    Owners approve repairs above their threshold privately with LIA. Everything below runs automatically.

    A real scenario, start to finish

    Here's how LIA handles a leaking sink — from the first text to issue resolved.

    Tenant9:14 AMGroup Chat
    "The sink is leaking."

    Tenant messages shared property chat

    LIA9:14 AMGroup Chat
    "Is the leak under the sink, from the faucet, or from the wall?"

    LIA asks in group — owner sees it

    Tenant9:15 AMGroup Chat
    "Under the sink."

    Tenant responds

    LIA → Owner9:16 AMPrivate
    "Plumber estimate: $220. Approve repair?"

    Private message to owner

    Owner9:16 AMPrivate
    "Approve"

    Owner approves privately

    LIA9:17 AMGroup Chat
    Plumber scheduled tomorrow at 9 AM. Tenant and owner notified.

    Group chat update — everyone sees this

    OwnerNext dayGroup Chat
    Repair completed. Issue resolved.

    Issue closed ✓

    Privacy & Security

    Your information stays protected

    LIA uses personal and property information only to provide the service and manage your rental. We never sell personal information or use it for advertising.

    Your information is encrypted and protected with secure access controls and other security measures designed to help keep it safe and private.

    Used only to provide LIA
    Never sold or used for advertising
    Encrypted and protected
    Learn about Privacy & Security

    Frequently asked questions

    Let LIA handle tenant communication.

    Set up your first property in minutes. $9/door/month. No contracts.